SHIPPING POLICY

Shipping Policy

Welcome to DokaDoki.
Every bouquet at DokaDoki is handcrafted with love, care, and attention to detail. Since each piece is handmade and prepared specially for your order, we aim to maintain complete transparency regarding our shipping and delivery process.

Worldwide Shipping

DokaDoki proudly ships worldwide.

We currently accept:

International payments via Stripe
Indian payments via PayU

Shipping availability and delivery timelines may vary depending on the destination country and courier partner coverage.

Order Processing Time

All bouquets are handmade to order.

Standard processing time: 2–5 business days
Personalized/custom orders may require additional preparation time
During festive seasons, launches, or high-demand periods, preparation timelines may be slightly extended

Once your order is prepared, it will be dispatched through our shipping partners.

Estimated Delivery Time

India

Metro Cities: 2–5 business days
Other Locations: 4–8 business days

International Orders

Estimated delivery timelines vary by country and customs processing.

Typical international delivery time:

7–21 business days

Please note that international shipments may occasionally experience delays due to:

customs clearance
local courier processing
weather conditions
festive seasons
regional restrictions

Shipping Charges

Shipping charges are calculated during checkout based on:

destination
package size
shipping method

Applicable shipping fees will be displayed before payment confirmation.

We may also offer:

free shipping promotions
seasonal shipping discounts

Customs Duties & Import Taxes

For international orders, customs duties, VAT, import taxes, or additional local charges (if applicable) are the responsibility of the customer.

These charges vary depending on your country’s regulations and are not controlled by DokaDoki.

Order Tracking

Once your order has been shipped, you will receive:

tracking details
courier information
shipment updates

via email.

Packaging

Each bouquet is packaged carefully to ensure it arrives safely and beautifully.

Our packaging is designed to:

protect delicate handcrafted flowers
maintain bouquet structure
provide a premium gifting experience

Personalized Orders

Customized and personalized products are specially created for each customer.

Therefore:

production may take slightly longer
personalized orders cannot be cancelled once crafting has started

Please review all customization details carefully before placing your order.

Delayed or Failed Deliveries

DokaDoki is not responsible for delays caused by:

incorrect shipping information
failed delivery attempts
customer unavailability
courier disruptions
customs delays
natural events or unforeseen circumstances

If an order is returned due to incorrect address details, additional re-shipping charges may apply.

Damaged Package

If your package arrives damaged:

please record an unboxing video immediately
contact us within 24 hours of delivery
share photos/videos along with your order details

Our team will review the issue and assist you accordingly.

For shipping-related questions or support, please contact us:

Email: info@dokadoki.com