SHIPPING POLICY

At DokaDoki, every bouquet is handcrafted with care and prepared specially for your order. We aim to provide a smooth and transparent shipping experience for customers worldwide.

Worldwide Shipping

DokaDoki currently ships internationally across multiple countries.

Shipping availability may vary depending on courier coverage and destination country regulations.

Order Processing Time

Since every bouquet is handmade to order, orders typically require:

2–5 business days for processing and preparation
Additional time for personalized/customized orders during high-demand periods

Once your order is ready, it will be dispatched through the selected shipping method.

Shipping Options
Express Shipping (FedEx)

Fast and hassle-free international delivery via FedEx with customs duties and import charges included — no additional charges upon delivery.

Estimated delivery time: 3–9 business days.

Standard Shipping

Affordable international shipping option for worldwide orders. Customs duties or import taxes (if applicable) will be charged as per your country’s regulations and are the responsibility of the customer.

Estimated delivery time: 7–28 business days.

Customs & Import Duties
Express Shipping

All customs duties and import charges are included in the shipping cost.

Standard Shipping
Customs duties, VAT, import taxes, or additional local charges (if applicable) must be paid by the customer according to local country regulations.

Shipping Charges

Shipping charges are calculated during checkout based on:

destination country
selected shipping method
package size and weight

Final shipping costs will be displayed before payment confirmation.

Packaging

Each bouquet is carefully packed in protective packaging to maintain its shape and ensure a premium gifting experience during transit.

Our packaging is designed to:

protect delicate handcrafted flowers
reduce movement during shipping
preserve bouquet presentation

Order Tracking

Once your order has been shipped, tracking details will be shared via email or available through your order confirmation updates.

Delays & Delivery Exceptions

Delivery timelines are estimates and may occasionally vary due to:

customs clearance
local courier delays
weather conditions
festive seasons
remote delivery locations
unforeseen logistical issues

DokaDoki is not responsible for delays caused by external courier or customs processes.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

If an order is returned due to:

incorrect address
failed delivery attempts
customer unavailability

additional re-shipping charges may apply.

Damaged Package

If your order arrives damaged:

please record an unpacking video while opening the package
contact us within 24 hours of delivery
share the video and order details for review

Eligible cases may qualify for replacement support according to our Refund & Replacement Policy.